How do you Spiral Impact a complainer?
Shift the complaint back to him or her with a question, acknowledgement, or both.
examples:
-for someone complaining about his or her job-
“Do you think this organization/position is not a good fit for you?”
“What is your solution and what have you done to move toward it?”
“How could you look at this differently?”
“What might be the gift in the situation?”
“When do you plan to talk with your supervisor?”
“I am really happy here.”
“Have you thought of…?”
Agreeing with a complainer is not really helpful and fuels their discontent.
How do you handle complainers?
Develop Power with Grace.
Asking thoughtful questions is one aspect.
The best questions foster understanding, spark innovation, diffuse negative conflict, and build influence –
Spiral Question poses a question semiweekly, Monday and Wednesday.
If you’d like to receive this in e-mail register
