When I speak on the subject of conflict resolution, I ask a volunteer to throw me a punch – in 29 years only two people have whole-heartedly felt comfortable doing so. Why is that?
The ‘punch’ is a physical metaphor of a verbal engagement; I believe most people don’t like to intentionally engage unless they are enraged, outraged or already in agreement. Or, they hold the position of authority.
Conflict resolution often focuses on what to do when you feel attacked, stuck or manipulated.
I’d like to explore the other side of conflict…how to engage in honorable conflict.
Okay, I know you are probably thinking, “Why would I want to create conflict?” The answer is: innovation comes from conflict and honorable conflict creates trust.
Conflict usually is the result of differences. Differences are extremely valuable. Mastering honorable conflict comes from ‘how’ you engage when there is difference. Often, differences get ugly while people battle to be ‘right’. Avoiding arguments is reasonable; stuffing ideas and disengaging is not.
Returning to my martial art metaphor, there is correlation on how to create honorable conflict. Each of following applies to verbal or emotional engagements as well.
- Look for an appropriate opening rather than going full force into a brick wall
- Get centered and ask open ended questions, avoid asking, “Why?”
- Stay open, flexible and connected as this is the only way you can gauge another’s response; if you are rigid you get hurt
- Keep moving in, don’t let the first reaction stop you from engaging more
With energy and engagement!
I agree that in a conflict situation people are always trying to prove they are “right.” We don’t have to agree with the other person, just listen, be respectful of the position and be mindful. I think taking the position that I don’t have to “agree” is key in allowing conversation, debate, negotiation and a potential resolution to the conflict.
Thanks for your comment Terry. I agree totally! There is such freedom when letting go of being right. Being clear on intention is a great place to begin. Be well!