by karen | blog, conflict, performance improvement |
A lovely white decorative fence graces a curve near my home. At least twice a year a car misses the curve and crashes the fence. For 30 years, I’ve witnessed the repeated repair of this fence. With each incident, I think surely they get the message: not a good place...
by karen | blog, performance improvement |
‘Imagination is the True Magic Carpet.’ Norman Vincent Peale Wishing you a holiday filled with magic and dreams come true…. Whether you gather with friends and family, or spend time alone this holiday season, create some magic by sparking your...
by karen | blog, performance improvement |
High Performance Health Care by Jody Hoffer Gittell The key message of this book is if you improve relational coordination you improve quality and efficiency. Relational coordination is the coordination of work through relationships of shared goals, shared knowledge...
by karen | blog, conflict |
This rainy cold weekend was a perfect time to finish reading Steve Jobs by Walter Issacson. Innovation through conflict is at the core of my work. Steve, a genius innovator, intrigues me. Although, it is worth noting, he often lacked the ‘grace’ I advocate. As I...
by karen | blog, Uncategorized |
It is impossible to feel gratitude and anger at the same time. Have a conflict? Look for the gift in it. To find the gift you must look beyond the ‘issue.’ Look for what you fear; there are only two true emotions: love and fear. When you explore the fear there...