by karen | communication, conflict |
What if, your last difficult exchange with another was filmed? What would your rating be? Is it material for a sitcom or drama? Kudos to you if it went well. If not, there are always ‘do overs’! A ‘do over’ is usually well received if it is...
by karen | Momentum, Spiral Impact |
How do you move someone whose heels are dug into the ground on an issue? Spiral Impact – Acknowledge and/or ask a question. Trying to convince someone through information (statements) digs their heels in deeper. The best questions foster understanding, spark...