by karen | communication |
What do you hear beyond words? Research shows 95% or more of communication of an emotional nature is nonverbal. How do you tune in? The best questions foster understanding, spark innovation, diffuse negative conflict, and build influence – Spiral Daily poses one...
by karen | performance improvement |
What is the difference between certainty and clarity? Certainty comes with resistance. Clarity has no resistance or defense – it is just clear. Think about it. The best questions foster understanding, spark innovation, diffuse negative conflict, and build...
by karen | change, innovation |
What happens when you are 100% certain? Being overly attached to a position makes it hard to change it. Certainty closes off innovation. The best questions foster understanding, spark innovation, diffuse negative conflict, and build influence – Spiral Daily...