It’s that time of year again when dodging potholes becomes a sport here in Indy – another aspect of ‘March Madness.’ In my little Mini Cooper hitting a pothole really shakes me up!
Hitting a communication ‘pothole’ can also shake a person up. Potholes are voids begging to be filled, on the road and in communication. Have you experienced someone not returning your call, dropping the ball with a request, or second-hand unverified rumors? You are left void of information or, worse, filled with bad information.
In the void of good communication, what do you fill that ‘pothole’ with?
- Do you assume it is about you? That somehow you aren’t worthy?
Alice thought her proposal for work was accepted; dates were even discussed. Although, when she tried to confirm she received no response. Because of the this she assumed the project wasn’t going to happen. In the end, she learned her client thought they were confirmed. He had less of a need for communication.
- Do you assume the worst?
Alex’s boss requested an appointment. Feeling a little insecure about some recent challenges his mind went to thinking he’d lose his job. In the end, his boss just wanted to talk strategy and share some other very valuable information.
- Do rumors fill you with shaky information?
Andy’s colleague was fired. Rumors were flying that there was a wide sweeping house cleaning because profits were down. The truth was the colleague was fired because of misuse of company money. Tricky, HR cannot share the information. There is always a backstory you aren’t likely to know.
The astute communicator practices ‘pothole’ prevention by:
- Learning people’s preferences for communication
There are so many different channels for communication. Ask what is preferred and when you should expect to hear from him or her.
- Assume the best
In my work I often know the ‘backstories’. I am astounded at what gets filled in the absence of information. More often than not, second-hand information is wrong.
Wishing you smooth communication and strong rims! Karen
I love your pot hole metaphor. This is fabulous content for people wanting a small set of ideas that can make a big difference in the results of their communication/relationships. You do good work!
Nice article. Love the comparison!
Love your articles, Karen! I typically have something I can take away from each one, and this one was no exception. Thank you!
P.S. My favorite one was “Caterpillar Soup”. 🙂
Kirsetn, thank you! Caterpillar Soup was a fun one! Appreciate you taking the time to comment!
Thanks Katie – those potholes are so present – needed to look for the gift!
Thanks Don! Do you have potholes in Arizona? I hope all is wonderful in your world.
Karen , Loved the Pot Hole Metaphor ! Tommy
It’s a good one! Thank you for weighing in!