by karen | blog, conflict, Spiral Impact |
An exasperated client texted me, “I am going to have to confront a key employee.” Knowing the two of them, I recognized this had the potential to end badly; I also knew they both have the skills to move through this with great ideas and understanding. I believe there...
by karen | blog, performance improvement |
Invaluable, excellent at his craft, likable, fantastic with customers – the team leans on him. Yet is he a high performer? Or, is he a ‘blocker’? When a ‘blocker’ leaves an organization the initial response is often ‘oh no’ because on the surface they seem...
by karen | blog, questions |
When a choice is between you or me, look for way to explore us – the relationship itself. Asking questions is an important part of my Spiral Impact® methodology. I find Schein spirals in and elaborates about questions in deep ways. He points out that we live in...
by karen | blog, communication, conflict, Leadership, performance improvement, teams |
Teams are like a woods. A healthy woods (team) has a variety of species who grow in their strength; the environment encourages their growth and contribution. Even in the winter, as I clear the entanglement of honeysuckle from my woods, I see such parallels to the...